Support
We've got your back.
Questions about an order, a Litecoin payment, or delivery? Most answers are below — and our team replies fast, around the clock.
Email us
support@sumox.com
Telegram
@sumoxshop — fastest replies
Order help
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Frequently asked questions
The fastest way to get an answer — check here first.
How fast is delivery?
Most orders — subscriptions, gift cards and software — are delivered instantly to your email after your Litecoin payment is confirmed. Manual deliveries like account top-ups complete within 5–15 minutes.
What do I do after sending Litecoin?
Tap “I've sent the Litecoin” on the product page and your order is marked as paid. Your item is released to your email once your payment reaches 2 confirmations, usually within minutes.
My item hasn't arrived. What now?
Give it 15 minutes — confirmations on Litecoin can take a few minutes during busy periods. If it still hasn't arrived, open a ticket below and include your order number and the address you paid from.
Can I pay with card or PayPal instead?
No — Sumox only accepts Litecoin. It keeps prices low and lets us deliver instantly with no chargebacks or holds. Every listing shows the exact LTC amount to send.
Is buying accounts safe?
Accounts and subscriptions are sourced from verified sellers and delivered through encrypted deliveries. Keep the credentials we send you in a safe place, and change the password right after receipt.
What if I lose my order credentials?
Open a ticket from the email you used to order and we'll re-dispatch your item free of charge. We keep every delivery on record so nothing is ever lost.
Still stuck? We'll sort it.
Email us your order number and the Litecoin address you paid from and a real human will jump on it.
Email support